Shipping & Returns
How much do you charge for shipping on drawings/prints and how long for delivery?
Within Australia, shipping is $15.00 AUD on all prints and drawings. For delivery to Australian addresses please allow between 8-12 business days for artwork delivery.
International Shipping is $25.00 AUD and will take roughly 8-21 business days for all drawings and paintings. All orders receive a tracking number with Australia Post.
Carmel Jenkin will not be accountable for lost items. Estimated delivery on these items are between 10 and 21 business days from shipment date. If you purchase more than two drawings an additional shipping charge will be incurred.
If you require your purchase immediately please contact Carmel Jenkin about express courier shipping options.
What's the shipping cost for paintings?
Shipping costs for paintings vary depending upon the size of the painting. Due to the size and weight of the work higher shipping costs will occur.
What is the returns policy?
With the exception of EU customers who are within their 14-day post-purchase cooling-off period, Carmel Jenkin does not offer refunds on the basis of a change of mind. Please do inform her by email within 24 hours of receiving your artwork if for any reason you are unsatisfied with your purchase, and Carmel will work to resolve your concerns.
Refunds will be applicable where Carmel Jenkin is deemed to be in breach of the description offered for each artworks. Refunds will be given strictly at the discretion of Carmel Jenkin. If a refund is approved the artwork/s must be shipped and delivered to Carmel Jenkin within 16 business days of date of delivery.
Note: the customer is liable for all shipping costs associated with the return of an artwork.
EU Customers: 14-Day Cooling-Off Period
If you are a customer based in the European Union, in accordance with EU legislation you may cancel your order within 14 days of receiving your artwork and receive a refund.
This website provides an electronic withdrawal function (button in lower left and withdrawal form in footer) that allows eligible customers to submit a withdrawal request online. Once submitted, Carmel will promptly send confirmation that she has received your withdrawal request, including the date and time it was received. If you withdraw from your purchase after receiving the artwork, you must return the artwork to Carmel without undue delay and no later than 14 days after notifying her of your withdrawal.
Once she receives your withdrawal request, she will contact you with guidance on how to safely package the artwork for return shipment, including any packaging specifications necessary to help protect the artwork during transit. You are responsible for any diminished value resulting from handling the artwork beyond what is necessary to establish its nature, characteristics and condition.
