Shipping & Returns
|Please note that international shipping rates and delivery times may vary due to delays and restrictions affecting international freight during the Coronavirus. These will vary per country and are subject to change on short notice. I will do my best to inform you of postage options and expected delivery times before payment on your order has been processed.|
How much do you charge for shipping on drawings/prints and how long for delivery?
Within Australia, shipping is $15.00 AUD on all prints and drawings. For delivery to Australian addresses please allow between 8-12 business days for artwork delivery.
International Shipping is $25.00 AUD and will take roughly 8-21 business days for all drawings and paintings. All orders receive a tracking number with Australia Post.
Carmel Jenkin will not be accountable for lost items. Estimated delivery on these items are between 10 and 21 business days from shipment date. If you purchase more than two drawings an additional shipping charge will be incurred.
If you require your purchase immediately please contact Carmel Jenkin about express courier shipping options.
What's the shipping cost for paintings?
Shipping costs for paintings vary depending upon the size of the painting. Due to the size and weight of the work higher shipping costs will occur. A quote would be received via email before moving forward.
What is the returns policy?
Although generally Carmel Jenkin does not offer refunds if you have simply changed your mind, please do inform her by email within 24 hours of receiving your artwork if for any reason you are unsatisfied with your purchase and she can work to resolve your concerns.
Refunds will only be applicable where Carmel Jenkin is deemed to be in breach of the description offered for each artworks. Refunds will be given strictly at the discretion of Carmel Jenkin. If a refund is approved the artwork/s must be shipped and delivered to Carmel Jenkin within 16 business days of date of delivery.
Note: the customer is liable for all shipping costs associated with the return of an artwork.