Frequently asked questions
How much do you charge for shipping on drawings/prints and how long for delivery?
Within Australia, shipping is $15.00 AUD on all prints and drawings. For delivery to Australian addresses please allow between 8-12 business days for artwork delivery.
International Shipping is $25.00 AUD and will take roughly 8-21 business days for all drawings and paintings. All orders receive a tracking number with Australia Post.
Carmel Jenkin will not be accountable for lost items. Estimated delivery on these items are between 10 and 21 business days from shipment date. If you purchase more than two drawings an additional shipping charge will be incurred.
If you require your purchase immediately please contact Carmel Jenkin about express courier shipping options.
What's the shipping cost for paintings?
Shipping costs for paintings vary depending upon the size of the painting. Due to the size and weight of the work higher shipping costs will occur. A quote would be received via email before moving forward.
What is an original artwork?
An original artwork is a hand-drawn or painted piece by Carmel Jenkin. It is hand-signed and stamped by Carmel. Drawings may slightly differ from the example shown online, which is to be expected and makes the artwork unique. As owner of the copyright, Carmel Jenkin reserves the right to sell printed reproductions of these original works.
Can I commission a special drawing or painting?
Carmel Jenkin no longer does commissions.
What is a giclée print?
A giclée print is made through a modern printmaking process in which individual prints are produced on a special large-format printer in extremely high resolution to give as close as possible a reproduction of the precise colours and strokes of the original work. The giclée process offers the highest-quality reproduction available. All of my giclée prints are gallery quality, printed on 300gsm Moab Entrada 100% cotton rag archival art paper in a matte natural finish. Acid and OBA free and printed with archival pigment inks. Each design is in a limited edition of 20 and are hand-signed and numbered.
What paper is used for drawings?
The majority of Carmel Jenkin's drawings are mainly on Stonehenge paper or Canford card. Due to her long history of drawing some earlier pieces have also been achieved on cartridge paper.
- Stonehenge paper: A traditional fine art and drawing paper with a flawless vellum surface. One of the finest papers around for drawing made from 100% cotton & is acid-free & is buttered with calcium carbonate to help protect artwork from contaminated environments.
- Canford card: a high quality acid-free paper with a 300gsm weight.
What colour is the paper used for drawings?
The majority of Carmel Jenkin's drawings are achieved on either natural or white paper. A very small amount is on ivory paper. She endeavours to show the truest colours of her artwork on screen, but due to the nature of digital media means colours may vary slightly.
What currency do you take payments in?
All payments are taken in Australian Dollars ($AUD), and are charged at the current exchange rate.
What is the returns policy?
Although generally Carmel Jenkin does not offer refunds if you have simply changed your mind, please do inform her by email within 24 hours of receiving your artwork if for any reason you are unsatisfied with your purchase and she can work to resolve your concerns.
Refunds will only be applicable where Carmel Jenkin is deemed to be in breach of the description offered for each artworks. Refunds will be given strictly at the discretion of Carmel Jenkin. If a refund is approved the artwork/s must be shipped and delivered to Carmel Jenkin within 16 business days of date of delivery.
Note: the customer is liable for all shipping costs associated with the return of an artwork.
Which method of payment do you prefer?
Paypal is the most secure way of shopping online. When you purchase using Paypal, a buyer's information is 100% secure and is not shared with the seller. None of your information can be used outside of this site and credit card details are not collected.
Got a question not answered here?
Contact me via the online form.